Quick answer
A virtual office gives a company a professional business address and mailing address in Malaysia without a physical office. Under the Companies Act 2016 every company must have a registered office in Malaysia, and a virtual office address can serve as the registered office and statutory correspondence address where permitted. It is not a place of business for licences that require physical premises, such as council trading licences or CIDB and immigration applications that inspect the office.
Last reviewed： · Reviewed by：ONEKEY BIZ compliance team
01
Overview
Every Malaysian company must have a registered office in Malaysia where statutory notices are sent and records can be kept. For start-ups, holding companies and foreign companies without local staff, renting a full office just to satisfy that is wasteful.
A virtual office provides the address and the mail handling: we receive letters for the company, notify you when they arrive and forward them where applicable, so SSM, LHDN and bank correspondence is not missed. The address can be used for company registration and statutory correspondence, subject to regulatory requirements.
It is important to be clear about its limits. A virtual address is not a business premises. Council business licences, and applications where agencies such as CIDB or the Immigration Department inspect the office, need a real place of business — in those cases our office rental subscription is the right fit.
Who needs this
- Start-ups and home-based businesses
- Holding and investment companies
- Foreign companies without Malaysian staff yet
02
Documents you need to prepare
Company
- SSM company information or incorporation plan
- Director's IC or passport
Mail preferences
- Contact for mail notifications
- Forwarding address
- Courier, international postage, scanning and meeting rooms are excluded unless stated.
- Not suitable where a licence requires physical premises.
03
How to get it done with ONEKEY BIZ
- 1Suitability check Day 1
Confirm a virtual address fits your licences.
- 2Agreement Day 1
Service agreement signed.
- 3Address in use Week 1
Address provided; SSM updated where needed.
- 4Mail handling Ongoing
Mail received and you are notified.
- 5Forwarding As needed
Mail forwarded where applicable.
You do
- Confirm mail preferences
We do
- Provide the business and mailing address
- Receive and notify mail
- Forward mail where applicable
- Check the address suits your licences
04
What you receive
Usable as registered office where permitted.
No statutory letter missed.
Where applicable.
Official sources
Frequently asked questions
Can we register a company at a virtual office?
Yes, as the registered office where permitted.
Can we get a council business licence with it?
No. Council licences require a real business premises.
Do you scan mail?
Scanning is an additional service unless stated.